My wife and sister did the initial planning so I can’t speak to that.. Once we met our tour guide Becky and started our 2 day tour around Beijing, everything went smoothly. Both days Beck and the driver arrived on time each morning and took us to various spots – Forbidden City and Great Wall split to 2 separate days with other sites scattered in there. Becky was very knowledgeable in explaining the culture and history around Beijing. She was also very persistent in dealing with the guards at Tienanmen Square and got us through long lines at the security check points very quickly. She basically helped with whatever we needed of her – getting tickets, negotiating rickshaw prices at Hutong, picture taking and etc.
Both days Becky took us to some local places to have lunch which were tasty and reasonably priced. The driver was always there to pick us up when we were done. More importantly, he got us safely through the streets of China with our entire party (4 adults, 2 children).
Bottom line is we could not have had a smoother experience sight see in Beijing (we used a similar service in Chengdu as well). Both Becky and the driver were very friendly and professional. I would highly recommend Becky and their services. Thanks again!